VODACOM WORLD BOOKING PLATFORM TERMS AND CONDITIONS

By agreeing to these terms and conditions you acknowledge that you have read, understood and agree to these Terms and Conditions. Should you not agree to these Terms and Conditions the booking of the respective meeting rooms or use of any of the venues shall not be permitted. These Terms and Conditions may be updated from time to time where such change is material, Vodacom shall provide reasonable notice.

These Terms and Conditions may limit the risk of Vodacom World or a third party; and/or may create risk or liability to the client. They may compel you to indemnify Vodacom World or a third party; and/or serves as an acknowledgement, by you, of the fact.

  1. ACCEPTANCE OF THESE TERMS 
    1. These terms and conditions shall apply to each Client, as a result of making use of the Vodacom booking platform. These terms and conditions govern the use of the booking platform. In the case of a conflict between these terms and conditions, and any other Vodacom terms and conditions which may be applicable to this process, these terms and conditions shall prevail. If any condition in these terms and conditions is found invalid or unenforceable by a court of law or regulatory body with jurisdiction, the remainder of these terms and conditions will not be affected and all other provisions will remain valid and enforceable.
  1. EVENT INFORMATION 
    1. The Client shall provide Vodacom World with all the relevant information required for the booking, including:
      1. Date of booking;
      2. Number of hours/ days required;
      3. Event start time and duration;
      4. Number of guests attending;
      5. Food and beverage requirements (If required) to include special dietary requirements (if any)
  1. FEES PAYABLE
    1. The Client shall make payment for the services as set out within the bill of quantities/quote prior to any booking being confirmed.
    2. Once the invoice has been paid, and payment confirmation received by Vodacom World a booking confirmation will be sent electronically to the Client.
    3. This booking confirmation will be used should any dispute arise between Vodacom and the client which is making an attempt to secure a booking.
    4. The Client shall not be entitled for any reason whatsoever to withhold any payment or portion therefor, and all payments shall be made free of deduction or set off before the booking will be confirmed.
  1. BOOKING
    1. In order to book a Venue, registration must be via the Vodacom World on-line booking platform.
    2. All bookings are subject to availability and will only be confirmed once payment is received within 24 hours prior to the booking.
    3. Completion of the registration on the Vodacom World booking platform and payment of the booking fee constitutes an offer to Vodacom World to secure a meeting room.
    4. Once payment has been received a formal confirmation of your booking will be sent to you by email and only then will any agreement between Vodacom and the client exist.
    5. Such contract will only apply to those services that have been confirmed via way of accepted quotation and payment thereof, as agreed by you and as set out in the confirmation email.
    6. The booking confirmation will be denied should payment not be received at the time of booking the Venue.
    7. All payments are to be made in credit card only, and cash payment for walk-in customers.
    8. We do not accept payments in by cheque.
  1. EXTENDING YOUR BOOKING
    1. Should the meeting overrun the allowed time booked and paid for, you will be required to immediately exit the venue on request of the Vodacom World representatives.
    2. Should your meeting overrun the selected time booked and paid for, and should there be available within the venue then the booking can be can amended online subject to availability and an additional payment for time used will be required.
    3. Bookings cannot be extended beyond the normal opening hours of 09:00 to 17:30 on weekdays; 09:00 and 17:00 on Saturdays; and 09:00 and 14:00 on Sundays.
  1. CANCELLATION OR POSTPONEMENT 
    1. Should the Client, after completing the booking, for any reason whatsoever, wish to cancel or postpone the booking the client shall be entitled to a full refund when the cancellation is made no later than 72 hours prior to the booking date.
    2. Should the cancellation be received within 72 hours of the booking or event, the client shall not be entitled to any refund.
    3. The number of days noted in the above 6.2 conditions is business days and the count of days above excludes the actual day of the booking.
    4. Refunds will be made to the same credit, from which payment of the original booking was made.
    5. Any third party services charged for on the Client’s behalf will be charged through to the Client regardless of the above cancellation policy.
    6. If a booking is for multiple sessions or consecutive days, the cancellation policy applies to each individual day within the booking.
    7. If you confirm and fail to arrive or use the booking you will remain liable for the total booking fee.
    8. In the event of a postponement, should the notification be received 72 hours prior to the booking date, the booking can be moved to an alternate date so long as the booking duration remains the same and is not split up into multiple bookings. There will be no additional charge to amend the dates of the booking.
  1. OVERRIDING AUTHORITY AT EVENTS
    1. Vodacom World shall be entitled at all times to remove any person from the Venue or any other premises of it, if Vodacom is of the reasonable opinion that such person is acting unlawfully, breaching these terms and conditions or causing an unacceptable disturbance at or within one of the Venues, meeting rooms or the other facility within Vodacom World.
    2. The right of admission is reserved.
  1. INDEMNITY
    1. To the extent permissible by law, the Client indemnifies Vodacom World and holds it harmless against any claim loss, liability or damage of whatsoever nature, or howsoever arising, provided that such damage/harm was not caused by gross negligence on the part of Vodacom World.
  1. LIABILITY FOR DAMAGE TO PROPERTY
    1. The Client accepts liability for and shall be responsible to pay for any damage intentionally or negligently caused to any part of the Venue or premises by any of its invitees, guests, employees, agents and other persons who may have obtained access directly or indirectly into any of the Venue and or Vodacom premises.
  1. FURNITURE AND EQUIPMENT
    1. The hiring of a Venue includes the hiring of all tables and chairs and equipment within the room as detailed in the room specifications.
      1. Any additional technical equipment that you may wish to bring to the Venues must be agreed to with Vodacom prior to the booking.
      2. In the event of any damage or loss of equipment or furniture in the venue hired, the client will be liable for the cost of repair and/or replacement which must be paid within seven days from the date the damage/loss occurred.
      3. No equipment may be removed from the Venues, to any other Venue or to any other part of the premises.
  1. FOOD AND BEVERAGE
    1. Any food and beverage consumed within any of the Venues booked according to these terms and conditions shall only be supplied by one of Vodacom World’s approved vendors.
    2. No self or external catering will be permitted in any of the Venues.
    3. Vodacom World reserves the right to remove any food or beverage at any point should there be a contravention by any client or guests of the client per condition 11.1
    4. We make every attempt to identify, avoid and remove ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our staff and suppliers on the severity of food allergies. However, we cannot guarantee the absence of cross-contamination of ingredients. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Participants concerned with food allergies need to be aware of this risk.
    5. Under no circumstances, shall the client, client guests or invitees hold Vodacom, its employees, agents, contractors, partners or other persons for whom in law it may be liable, liable for any loss, damage, injury or death of the client, or clients guest or invitees or any third parties which may consume provided in terms of 11.1. You hereby indemnify Vodacom and confirm that Vodacom will not be responsible for loss, damage, injury or death as a result.
  1. PERSONAL POSSESSIONS
    1. Clients and guests using the meeting rooms and/or equipment should keep their personal belongings with them at all times and we accept no liability for damage to or loss of personal belongings.
    2. We do not accept any liability for any loss (including without limitation theft) of any property from our premises. The client, and or any other guest making use of the meeting room hereby indemnifies Vodacom for damage to or loss of personal belongings as outlined condition 12.1 above.
  2. GENERAL
    1. Where appropriate, the Vodacom Privacy Statement applies to the use of this service.
    2. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product
    3. Smoking is not permitted within any of the Venues